Support
We usually reply within 1–2 business days.
Need help with a JetRise app? Email developer@jetriseitsolutions.com or use our contact form. Please include the app name, your device, and your iOS or Android version.
Purchases and subscriptions
Restore my Pro purchase on a new device
Open the app, go to Settings and tap Restore purchases. Make sure you're signed in with the same Apple ID or Google account you used to buy.
Cancel or change a subscription
iPhone/iPad: Settings > your name > Subscriptions, or open App Store subscriptions.
Android: Google Play > profile > Payments & subscriptions, or open Google Play subscriptions.
Cancel at least 24 hours before renewal. You keep Pro until the end of the period you paid for. Deleting the app does not cancel a subscription.
Request a refund
Apple and Google process all payments, so refunds are requested from them: reportaproblem.apple.com for the App Store, or Google Play refunds.
Redeem a promo or offer code
App Store: apps.apple.com/redeem, or App Store > your profile > Redeem Gift Card or Code.
Google Play: play.google.com/redeem.
Then open the app. Pro unlocks automatically, or tap Restore purchases. See our promotion terms.
I bought the app before it became free
You keep the Pro features at no extra cost. If they aren't unlocked, open Settings in the app and tap Restore purchases, or email us.
Your data
Where is my data stored?
On your device. Our apps have no accounts and no servers that store your content, so we can't see or recover it. Use the export or backup options in the app, plus iCloud or Android backup, to keep a copy.
Delete your data
Because everything is stored on your device, you control deletion:
- Delete data inside an app: use the delete or reset options in the app's screens or Settings.
- Delete all app data on iPhone/iPad: delete the app (press and hold the icon > Remove App > Delete App). To remove copies from iCloud backups, go to Settings > your name > iCloud > Manage Account Storage.
- Delete all app data on Android: Settings > Apps > [app] > Storage > Clear storage, or uninstall the app.
- Apple Health data (Hydrate): Health app > Browse > Water > Show All Data > Edit.
- Data you sent us (emails or contact-form messages): email developer@jetriseitsolutions.com with the subject "Delete my data". We'll delete it within 30 days and confirm.
We don't create accounts, so there is no account to close.
Something not working?
The app crashes or a feature doesn't work
Update the app and your device to the latest version, then restart the device. If it still happens, email us the app name, your device model, OS version and the steps that cause the problem. A screenshot or screen recording helps.
Suggest a feature
We love ideas. Email developer@jetriseitsolutions.com. Many features in our apps came from user suggestions.